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Customer Service Representatives
2 months ago
Job Overview
As a vital member of the Customer Service team at SkillsHouse Bradford, you will be instrumental in delivering exceptional service experiences to our clientele. Your role will involve addressing customer inquiries, resolving issues, and fostering a welcoming environment. The primary goal is to uphold our commitment to outstanding service and ensure customer satisfaction. This position requires flexibility to work various shifts, including mornings, afternoons, evenings, and weekends, with shifts starting as early as 7 AM and concluding as late as 1 AM.
Key Responsibilities
• Welcome customers with a friendly demeanor as they arrive.
• Assist patrons with their selections and offer tailored recommendations.
• Respond to inquiries about services, promotions, and pricing.
• Accurately process orders, paying close attention to special requests and dietary needs.
• Manage cash and electronic transactions, ensuring precision in financial handling.
• Resolve customer concerns or complaints in a timely and professional manner.
• Collaborate with team members to ensure seamless operations.
• Maintain cleanliness and organization in the service areas and dining environment.
• Monitor and replenish supplies such as condiments and napkins as necessary.
• Adhere to sanitation and hygiene standards in line with company policies.
• Participate in basic cleaning tasks, including sweeping and sanitizing surfaces.
• Work cooperatively with colleagues to deliver efficient service.
• Communicate effectively with kitchen staff to ensure timely and accurate order preparation.
• Support teammates during peak periods by assisting where needed.
• Engage in team meetings and training sessions to remain informed.
• Create a welcoming atmosphere for customers, enhancing their dining experience.
• Interact with customers courteously, showing genuine interest in their needs and preferences.
• Actively seek feedback from customers to identify areas for improvement and enhance the overall experience.
• Promote loyalty programs, special offers, and initiatives to encourage customer engagement and repeat visits.
Minimum Qualifications
No formal qualifications required.
Essential and Desirable Skills
• Previous experience in customer service, retail, or hospitality is preferred.
• Strong interpersonal and communication abilities.
• Capacity to multitask and excel in a fast-paced environment.
• Passion for delivering excellent service and fostering positive customer interactions.
• Willingness to work varied shifts, including evenings, weekends, and holidays.
Training Provided
Yes
