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Customer Support Engineer

2 months ago

Seer Green, Buckinghamshire, United Kingdom PerkinElmer Full time
Job Description

We are seeking a highly skilled Customer Support Engineer - Field Service to join our team at PerkinElmer. As a key member of our Customer Service Department, you will play a critical role in maintaining a high standard of professionalism and demonstrating the added value of customer support.

Main Responsibilities:

  • Perform field service and routine maintenance as advised by the scheduling coordinators/system in conjunction with the Regional Group Leader, carrying out repairs, maintenance, installation, and validation of instrumentation and their accessories.
  • Provide onsite user training on defined product groups.
  • At the request of the Service Manager, perform service on behalf of PerkinElmer overseas offices, to the standard expected in the UK, at sites of overseas customers.
  • Ensure that all documentation, circuit diagrams, Service Data Bulletins, and manuals are of the correct revision to undertake service on specific instrument types. Maintain ancillary documentation e.g. Safety Manual, Procedures Manual to the highest standard with regular reviewing of manuals provided in accordance with the Quality Management System.
  • Align personal working practices with the department's performance targets. Actively demonstrate compliance with all team targets.
  • Maintain personal service spares issued and inventory records to the highest standard. Ensure all anomalies are quickly and effectively reported and resolved.
  • Ensure that all tools and test equipment are adequate to perform the service required, and that all test equipment issued is calibrated at the times specified.
  • Makes returns of all fully completed service documentation, Service Reports, Time Sheets, Expenses Claims, Motor Vehicle Log Sheets, etc., on a weekly basis.
  • May be requested to perform specific and agreed tasks as defined through the Goal statements, already embedded in the Company Culture.

Requirements:

  • HND or equivalent in Electronic Engineering, Science, or a Biotechnology discipline
  • Minimum 5 years' experience in a related Field Service role, or Laboratory environment.
  • Driving License

Preferred Characteristics:

  • Ability to communicate in a professional manner with customers and colleagues on all levels, providing service information, technical data, and general help as necessary.
  • Ability to communicate orally and in writing.
  • Negotiating and influencing skills.
  • Understanding of excellent Customer Service.