Field Service Specialist

4 days ago

Seer Green, Buckinghamshire, United Kingdom Revvity Full time

About the Role

We are seeking a highly skilled Field Service Engineer to join our team at Revvity. As a Field Service Engineer, you will play a critical role in delivering exceptional customer service and support to our clients. Your primary responsibility will be to perform field service activities, including installation, maintenance, and repair of our Life Science Diagnostics instrument portfolio.

Priorities and Objectives

  1. Perform field service activities as advised by the coordinators in conjunction with the Service/Team Leader. Carry out installation, maintenance, and repair of the current and future Life Science Diagnostics instrument portfolio, with a focus on Reproductive Health Screening systems.
  2. Organize routine maintenance activities on a monthly basis.
  3. Perform service on behalf of Revv overseas offices, to the standard required to meet all quality, regulatory, and compliance standards, at sites of overseas customers.
  4. Ensure that all documentation, circuit diagrams, Service Data Bulletins, and manuals are of the correct revision to undertake service on specific instrument types.
  5. Align personal working practices with the department's performance targets. Actively demonstrate compliance with all team targets.
  6. Maintain personal service spares issued and inventory records to the highest standard. Ensure all anomalies are quickly and effectively reported and resolved.
  7. Ensure all tools and test equipment are adequate to perform the service required, and that all test equipment issued is calibrated at the specified times.
  8. Complete all Work Orders and associated documentation within a day of completion. Ensure all E-Learning, Expense Claims, and Vehicle-related forms are returned on time.
  9. Perform specific and agreed tasks as defined through the Goal statements, already embedded in the Company Culture.

Qualifications & Experience

  1. Bachelor's Degree, HNC, or equivalent in Electronic Engineering + Chemistry/Biology to senior school level.
  2. Full Driving Licence.
  3. Significant years of experience in a related Customer Service Environment.
  4. Preference will be given to candidates with experience in Liquid Handling, High Content Screening, or Immunoassay Systems in a clinical environment. Full training will be given.
  5. Broad understanding of Prenatal and Neonatal Screening as well as Revvity Diagnostics Systems is an advantage, although training will be given where necessary.
  6. Expert PC user with a knowledge of Microsoft OS (XP, 7, 10), ability to network PCs, and an appreciation of Laboratory Information Systems.
  7. Background in Electronics preferably gained in a high-technology service environment, together with an understanding of analytical and clinical instrument applications.
  8. Incumbent must have excellent people management and motivational skills.
  9. Excellent verbal and written communication skills; an additional language would be an advantage.
  10. Ability to communicate in a professional manner with customers on all levels, providing service information, technical data, and general help as necessary.
  11. Negotiating and influencing skills.

#LI-EMEA

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