Customer Service Process Specialist

2 weeks ago


Bath, Bath and North East Somerset, United Kingdom Brook Street Full time
Position Overview
Our client, Brook Street, is seeking a dedicated customer service process specialist to enhance their dynamic team.

Working Hours
This is a full-time role, operating Monday to Friday from 09:00 to 17:30.

Role Responsibilities
As a customer service process specialist, your primary responsibilities will include:
  • Providing face-to-face assistance to clients regarding their visa and citizenship applications.
  • Collaborating with team members to ensure a seamless and professional customer experience.
  • Capturing and digitizing essential information as part of the processing workflow.
  • Acting as the initial point of contact for customers, managing their expectations with professionalism.
  • Adhering to quality standards and performance targets, ensuring accuracy in all tasks.
  • Effectively managing challenging situations while maintaining a high level of professionalism.

Key Qualifications
The ideal candidate will possess:
  • Outstanding communication and interpersonal skills.
  • The ability to foster and maintain positive working relationships with colleagues.
  • Basic IT proficiency, with training provided on relevant systems.
  • Strong problem-solving abilities and a commitment to teamwork.
  • Excellent organizational skills and meticulous attention to detail.
  • A capacity to deliver high-quality customer service consistently, instilling trust and confidence in clients.
  • Understanding and application of corporate policies and procedures.

Desirable Experience
While not essential, experience in the following areas would be advantageous:
  • Customer-facing roles.
  • High-volume processing environments.


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