Customer Service Specialist

2 weeks ago


Bath, Bath and North East Somerset, United Kingdom Curo Full time

About Curo

Curo is a leading housing association dedicated to providing affordable homes and fostering security and stability for individuals and families. We operate with a strong commitment to social purpose, guided by core values of Care, Respect, Openness, Fairness, and Trust.

About the Role

We are seeking a dedicated Customer Service Specialist to join our dynamic Customer Accounts team. In this role, you will play a vital part in supporting our customers by ensuring their tenancies run smoothly and efficiently.

Your Responsibilities

  • Promote a 'rent first' culture among our tenants.
  • Engage with customers to discuss rent accounts, payment options, and direct debit arrangements.
  • Provide clear and concise information regarding all charges due to Curo.
  • Collaborate with customers to negotiate and agree upon repayment plans for arrears.
  • Maintain accurate records of customer interactions and agreements within our management systems, including IT platforms.
  • Offer flexible support to other teams by assisting with administrative tasks as needed.

About You

We are looking for a passionate and empathetic individual who thrives in a fast-paced environment. The ideal candidate will possess:

  • Exceptional communication skills, both written and verbal, with the ability to interact effectively with diverse audiences.
  • A strong understanding of financial matters and the sensitivity required when discussing them with customers.
  • Proficiency in MS Office Suite, particularly Excel, and experience with bespoke IT systems.
  • Excellent numerical skills and attention to detail.
  • The ability to prioritize a demanding workload, meet tight deadlines, and remain organized under pressure.

What We Offer

In return for your hard work and dedication, we offer a competitive salary and a comprehensive benefits package that includes:

  • Generous annual leave entitlement.
  • Employee Assistance Programme (EAP) for confidential support on various matters.
  • Discounts on goods and services through our employee perks program.
  • Opportunities for professional development and growth within the organization.


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