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Process Assistant

2 months ago

Bath, Bath and North East Somerset, United Kingdom Berry Recruitment Full time
Job Description

Berry Recruitment is seeking a highly motivated and customer-focused Process Assistant to join our team in Bath. As a Process Assistant, you will play a vital role in providing exceptional customer service to our clients.

Key Responsibilities:
  • Respond to customer inquiries via phone and webchat
  • Manage and resolve customer queries in a timely and professional manner
  • Book appointments and additional services for customers
  • Document all call information according to standard operating procedures
  • Follow up with customers as necessary
  • Perform other duties as assigned by management
Essential Skills:
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously
  • Proficient in relevant computer applications
  • Knowledge of customer service practices and principles
  • Excellent data entry and typing skills
  • Ability to handle stressful situations appropriately
  • Attention to detail in record keeping
  • Delivers a high-quality customer service in a professional manner, creating trust and confidence
What We Offer:
  • A competitive hourly rate
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development

Please note that Berry Recruitment is an equal opportunities employer and welcomes applications from all qualified candidates.