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Customer Service Process Coordinator

2 months ago


Bath, Bath and North East Somerset, United Kingdom Brook Street Full time
Position Overview
Our client, Brook Street, is seeking a dedicated customer service process assistant to enhance their dynamic team.

Working Hours
This is a full-time position, operating Monday to Friday from 09:00 to 17:30.

Role Responsibilities
As a customer service process assistant, your primary responsibilities will include:
  • Providing in-person assistance to clients with their visa and citizenship applications.
  • Ensuring a professional and efficient customer experience for each individual.
  • Capturing and digitizing essential information as part of the application process.
  • Acting as the initial point of contact for clients, managing their expectations with professionalism.
  • Adhering to quality standards and performance targets consistently.
  • Collaborating with team members while also being able to work independently.

Key Qualifications
The ideal candidate will possess:
  • Exceptional communication and interpersonal skills.
  • The ability to foster and maintain positive working relationships.
  • Basic IT proficiency, with training provided on specific systems.
  • Strong problem-solving abilities and a commitment to teamwork.
  • Excellent organizational skills and meticulous attention to detail.

Preferred Experience
While not mandatory, experience in the following areas is advantageous:
  • Customer-facing roles.
  • High-volume processing environments.

Personal Attributes
The successful candidate will demonstrate:
  • A commitment to delivering high-quality customer service.
  • The ability to understand and apply corporate policies consistently.
  • Flexibility and professionalism in challenging situations.