Customer Service Coordinator

4 weeks ago


Bath, Bath and North East Somerset, United Kingdom Wessex Water Full time

Are you looking for a role that offers a varied and customer-focused experience? We have an exciting opportunity for an Administration Assistant to join our Developer Services team at Wessex Water.

The role will see you working in a hybrid environment, with a mix of office and home working. Initially, you will be based in the office to receive training, and once you are self-sufficient, you will work in the office three days a week and at home for the other two days.

As an Administration Assistant, you will be responsible for delivering excellent customer service and providing helpful advice to customers by phone, letter, and email. You will also be responsible for scheduling and coordinating appointments for our site-based staff, processing credit card transactions, recording incoming payments, and producing confined spaces permits for our approved contractors.

To be successful in this role, you will need to be a confident communicator, enjoy finding solutions to customer challenges, and have the ability to absorb and relay a wide range of information. You will also need to be highly organised and able to prioritise your workload to ensure you deliver an excellent service to all stakeholders.

We offer a range of benefits, including total pension contributions up to 20%, career progression and professional development opportunities, 25 days' holiday rising to 28 with length of service, and a healthcare package that allows you to claim back healthcare costs.

We are one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West. We pride ourselves on delivering a professional, high-quality service to our customers and aim to have a positive impact on the communities we serve and the natural environment.

We are committed to promoting diversity and inclusion and welcome all applicants. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer.

This is an exciting opportunity to join our team and contribute to our mission to provide excellent customer service and protect the environment.



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