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Customer Service Coordinator

1 month ago

Bath, Bath and North East Somerset, United Kingdom Wessex Water Full time

We are seeking a highly organized and customer-focused individual to join our Developer Services team as an Administration Assistant.

The role offers a hybrid of office and home working, with a mix of training and self-sufficiency. You will deliver excellent customer service, provide helpful advice, and maintain accurate records via our in-house systems.

You will also be responsible for scheduling appointments, processing transactions, and producing permits for our approved contractors.

To be successful in this role, you will be:

  • A confident communicator with a positive attitude and enthusiasm to learn new skills.
  • Highly organized and able to prioritize your workload to ensure an excellent service to all stakeholders.
  • IT literate with a good understanding of Microsoft Office, Word, and Excel.

We offer a range of benefits, including total pension contributions up to 20%, career progression opportunities, and a healthcare package.

We are one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West.

We aim to have a positive impact on the communities we serve and the natural environment.

We promote diversity and inclusion, and we are a Disability Confident Employer.