Client Success Manager

2 days ago


Surrey, United Kingdom Gartner Full time

About the Role:

The Client Success team focuses on customer service and client retention versus business growth and development. Associates have an aligned portfolio of clients with whom they partner ensuring each client receives value far exceeding their investment in Gartner services. They surface the client's business priorities and identify the most effective ways to support clients through their purchased Gartner services.

Key Responsibilities:

  • Build, develop and manage relationships with existing clients ranging from senior C-level executives to more junior professionals across various business functions and companies.
  • Regularly meet and engage with clients virtually to understand their business priorities, and recommend a program of action that drives high value, client retention, and client return of investment.
  • Onboard new clients introducing their purchased Gartner services and capabilities.
  • Collaborate with internal Gartner colleagues to maximize the value Gartner delivers to clients.

Requirements:

  • 3+ years relevant professional and/or internship experience.
  • Strong customer service, communication, collaboration, prioritization, critical thinking and influencing skills.
  • Hebrew Speaking Fluency/Native.
  • Bachelor's degree preferred.

About Gartner:

Gartner is a leading research and advisory company that helps business leaders make informed decisions. Our mission is to empower clients to achieve their goals and drive business success. We are committed to providing exceptional service and support to our clients, and we are seeking a talented Client Success Manager to join our team.



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