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Client Success Partner
2 months ago
About the Role:
The Client Success team at Gartner follows a Client for Life Philosophy, and individuals in this role ensure that every client receives value far exceeding their investment. Associates seek to understand and surface clients' business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.
Key Responsibilities:
- Build, develop, and manage relationships with a variety of clients ranging from senior C-levels to more junior client professionals across various business functions, ensuring they are successful in the utilization of their Gartner subscription, resulting in customer satisfaction, retention, and growth.
- Introduce Gartner services and capabilities to new clients and communicate value to decision-makers.
- Facilitate client calls, understand client priorities, and recommend a program of action that drives high value and return on investment on their Gartner membership.
- Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients.
- Conduct regular reviews of client book of business, looking into performance and key client engagement metrics.
Requirements:
- 3+ years of relevant professional experience.
- Proven track record of success fueled by a passion for delighting clients.
- Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
- Bachelor's degree preferred.
What We Offer:
- Competitive salary, generous paid time off policy, charity match program, health insurance, employee stock purchase plan, employee assistance program (EAP), tuition reimbursement program, and more.
- Collaborative, team-oriented culture that embraces diversity.
- Professional development and unlimited growth opportunities.
About Gartner:
Gartner is a leading research and advisory company that guides the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.
We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.
We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.
