Client Success Associate
2 months ago
About the Role:
The Client Success team at Gartner focuses on delivering exceptional customer service and driving client retention and growth. As a Client Success Associate, you will partner with a portfolio of clients to ensure they receive value from Gartner services. You will work closely with clients to understand their business priorities and identify opportunities to support their growth and development.
Key Responsibilities:
- Build and maintain strong relationships with clients across various business functions and companies.
- Meet with clients regularly to understand their business needs and provide recommendations for Gartner services that drive high value and client retention.
- Onboard new clients and introduce them to Gartner services and capabilities.
- Collaborate with internal Gartner colleagues to maximize the value delivered to clients.
Requirements:
- 0-6 years of relevant professional experience or internship experience.
- Strong customer service, communication, collaboration, prioritization, critical thinking, and influencing skills.
- Bachelor's or Master's degree preferred.
- Ability to use German (reading, writing, and speaking) at a business or native level.
About Gartner:
Gartner is a leading research and advisory company that guides the leaders who shape the world. Our mission is to deliver actionable, objective insight to help enterprise leaders and their teams succeed with their mission-critical priorities. We have a global presence with over 20,000 associates supporting ~15,000 client enterprises in ~90 countries and territories.
What Makes Gartner a Great Place to Work:
Our sustained success creates limitless opportunities for growth and development. We have a vast, virtually untapped market potential ahead of us, providing a exciting trajectory long into the future. We hire remarkable people who collaborate and win as a team, and our singular, unifying goal is to deliver results for our clients.
Our Culture:
We are an inclusive and diverse organization composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities, and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results.
What We Offer:
Gartner offers world-class benefits, highly competitive compensation, and disproportionate rewards for top performers. We provide a hybrid work environment that offers flexibility and support for you to thrive, working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging, and inspiring.
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