Spa Guest Services Coordinator

4 weeks ago


Newquay, United Kingdom Philema Hospitality Management Enterprise Full time

Philema Hospitality Management Enterprise is seeking a dedicated Spa Guest Services Coordinator to enhance the experience of our esteemed clientele at our luxurious adults-only establishment. Our hotel boasts breathtaking views and exceptional amenities, including the renowned Fistral Spa and the acclaimed Dune Restaurant.

Employee Benefits:
• Tronc / Service charge (applicable to Food & Beverage Departments)
• End of Season Bonus – Hourly paid team members will receive a percentage of all hours worked during peak season
• Complimentary off-peak gym & spa membership at Fistral Spa / Gaia Spa
• Discounts on spa treatments and dining across our venues
• Special rates for overnight stays
• Friends & Family discounts across the group
• Access to 360 Wellbeing programs
• Access to Wagestream for financial flexibility
• Length of Service rewards

Compensation: This role offers a starting wage of £11.50 per hour, with an increase to £12 per hour upon successful completion of the probation period, along with £50 in vouchers.

Key Responsibilities:

  • Deliver exceptional, friendly, and efficient service to all spa clients and visitors.
  • Ensure accurate client bookings and maintain a seamless client journey.
  • Address client inquiries through various communication channels.
  • Maintain comprehensive knowledge of products and treatments to assist clients effectively.
  • Achieve and exceed sales targets consistently.
  • Identify and capitalize on sales opportunities during client interactions.
  • Follow daily reception procedures, including the opening and closing of the spa.
  • Collaborate with spa therapists to ensure treatment schedules are adhered to.
  • Maintain equipment in optimal condition and report any issues promptly.
  • Manage an accurate client database and assist in fostering repeat business.
  • Create and distribute marketing materials as needed.
  • Perform administrative tasks, including filing and stock management.
  • Ensure all necessary documentation is completed accurately prior to treatment delivery.
  • Build rapport with clients and communicate feedback to management for service enhancement.
  • Maintain confidentiality regarding all client information.
  • Exhibit professionalism and integrity in all interactions.
  • Adhere to health and safety guidelines to ensure a safe environment for all.
  • Be adaptable to the demands of the business, including working varied hours.
  • Provide coverage for shifts as necessary.
  • Perform any additional duties as required.


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