Outdoor SPA Host

6 months ago

Newquay, United Kingdom Red Hotels Limited Full time

**We enjoy looking after people, that’s what great people do.**

Our people are extra special, the location is magical, and you can join us today

During the summer our outdoor pools become a social hub for guests to lay in the sun, play with their family and swim the afternoon away. To ensure we have a safe and fun environment for guests to enjoy we need a strong outdoor pool host who can manage the area.

**As a pool host your responsibilities include, but are not limited to**:

- Overseeing our outdoor pool areas across both sites
- Provide adequate pool side services, in line with the Company operating and health & safety standards
- Ensuring health & safety procedures are adhered and in line with the normal operating procedure (NOP)
- Carrying out emergency procedures in line with the company’s emergency action plan (EAP) and follow the accident reporting procedure
- Delivering a guest focused approach - professionally informal style that leaves guests feeling hosted and held
- Serve drinks/alcohol to guests in the hot tubs
- Set up, run and close down the hot tubs, sensory spa garden, outdoor pods or outdoor swimming pools
- Flow with the day, being adaptable to a fast-paced environment
- Be punctual, professional and communicate honestly and openly
- Be flexible to suit the needs of the business
- Maintain company ethics and policies
- enjoy hosting and delivering a remarkable guest experience
- have a passion for customer service, and a friendly and approachable manner
- enjoy working outdoors, come rain or shine
- be well organised and love working in a fast-paced team
- have great communication skills
- have excellent interpersonal skills
- Show a passion for wellbeing, sustainability, and the environment
- be able to swim 25m unaided

**What we offer**:
As a family-owned independent Cornish business, we value every member of our talented team, and we offer a range of benefits and perks to reflect our commitment to making our hotels such a desirable place to work. These include:

- £11 per hour
- A people-centric working environment
- Learning and internal career progression opportunities
- A permanent contract with 28 days holiday per year (29 after 1 year)
- Long service scheme, enjoy a free stay at Bedruthan after your first year
- Enjoy 40% off food and drinks, along with a range of other services throughout the hotel with our own discount scheme
- Local partnership discounts
- Health Shield Healthcare Plan

This role is available on a full or part time basis.

On-site team accommodation is available.

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