Spa Reservationist

Both spas at Scarlet and Bedruthan are Ayurvedic-inspired, drawing on the wisdom passed down over thousands of years and adding their own Cornish twist. From the first enquiry, to closing the sale, our Spa Reservationists bring our spas to life through stories of relaxation and unwinding. Choosing their words carefully, they build relationships with guests and entice them into the unique world of Ayurvedic spas.

**Key Responsibilities as a Spa Reservationist include**:

- Confidently speaking to customers about the spa journey and selling spa therapies and experiences for both hotels.
- Processing online bookings and handling enquiries and bookings over the phone
- Managing the diary to maximise bookings and creating reports on those we have received
- Providing friendly, knowledgeable, efficient, and professional service at all times

**To fulfil this position, we are looking for someone who**:

- Has similar experience with customer service, client bookings and diary management
- Has a positive, warm, friendly and the ability to build genuine relationships
- Is comfortable working with technology - full training on booking systems will be provided
- Is motivated to succeed, hit targets, and encourages and celebrates fellow team member’s success
- Demonstrates good organisational skills
- Has excellent spoken and written English skills

An awareness of or interest in spa therapies is desirable, but you will be educated on the exciting world of Ayurveda

**What we offer**:
As a family-owned independent Cornish business, we value every member of our talented team, and we offer a range of benefits and perks to reflect our commitment to making our hotels such a desirable place to work. These include:

- From £11 per hour plus the ability to earn an 10% bonus paid quarterly
- A people-centric working environment
- Learning and internal career progression opportunities
- A permanent contract with 28 days holiday per year (29 after 1 year)
- Long service scheme, enjoy a free stay at Bedruthan after your first year
- Enjoy 40% off food and drinks, along with a range of other services throughout the hotel with our own discount scheme
- Local partnership discounts
- Health Shield Healthcare Plan

On-site team accommodation is available