Reservationist - Full-time

3 months ago


Newquay, United Kingdom Philema Hospitality Management Full time

**WHAT YOU EXPECT TO RECEIVE**:

- Flexible hours to fit around your other commitments, work/life balance is key
- £11.50 per hour
- Company Pension
- Cycle to Work Scheme

Our offices are located in Newquay in Mor office solutions where you will have access to free on-site car parking, staff break area and kitchen.

**WHAT YOU DESERVE TO RECEIVE**:

- Off peak gym membership
- Company discount through all Hotels, Spa, Restaurants
- Boringdon Hall Hotel, Fistral Beach Hotel, Esplanade Hotel
- Gaia Spa, Fistral Spa
- Acleaf Restaurant, Mayflower Restaurant, Dune Restaurant, Bay Bar,
- Cove Restaurant and Elements Cocktail Bar
- Extra holiday to celebrate your length of service, we give you 1 extra day per year for each year of service from your 5-year milestone all the way up to 15 years
- Double pay on Christmas Day and New Years Day, Time and a half on Boxing Day
- If we like you, were sure we’ll love your friends - You will receive £25 in “Love to shop” vouchers for any recommendation who is successfully hired, it doesn’t stop thereyou will also receive a further £100 in “Love to shop” vouchers when your recommended employee passes probation
- Annual rewards evening to celebrate YOU and your successes
- Random Acts of Kindness - we value our teams - see what we get up to

**The role**
- Our centralised reservations department handles all bookings and enquiries for all hotels and spas and restaurants within our group. We offer a high level of customer service to all guest handling their every need prior to arrival at the hotel. Key responsibilities include
- Answering enquiries on different room types, packages, and services that we offer in the properties
- Taking reservations through different channels and processing them to a high standard of accuracy
- Handling of all guests’ special requests, changes to their reservations and cancellations in a professional manner and always going above and beyond guest expectations
- To maintain exemplary billing systems and obtain all payments from customers in accordance with company Policy, and the accurate accounting and processing of all sales
- To ensure a good working relationship with all other departments and communicate information throughout the hotel
- Our offices are located in Newquay in Mor office solutions where you will have access to free on-site car parking, staff break area and kitchen.

**FIND OUT EVERYTHING ABOUT US**:
**Job Types**: Full-time, Permanent

**Salary**: £11.50 per hour

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Gym membership
- On-site parking
- Referral programme
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

Supplemental pay types:

- Commission pay

Work Location: In person


  • Reservationist

    1 month ago


    Newquay, United Kingdom The Headland Full time

    The role…The role as a Reservationist is essential to the success of The Headland and is principally associated with ensuring guests’ expectations are continually surpassed. The reservationist will be responsible for ensuring the department consistently provides exceptional standards to our guests, ensuring regular, return and VIP guests are recognised...

  • Spa Reservationist

    4 months ago


    Newquay, United Kingdom Red Hotels Limited Full time

    Both spas at Scarlet and Bedruthan are Ayurvedic-inspired, drawing on the wisdom passed down over thousands of years and adding their own Cornish twist. From the first enquiry, to closing the sale, our Spa Reservationists bring our spas to life through stories of relaxation and unwinding. Choosing their words carefully, they build relationships with guests...

  • Reservationist

    4 months ago


    Newquay, United Kingdom Watergate Bay Head Office Full time

    **Are you a natural people person?** **Do you relish variety and opportunity?** **Do you want to be part of an exciting phase of growth, with flexibility to suit your lifestyle?** There’s a buzz in the air at Watergate Bay Hotel and Another Place hotels collection. This year we’re expanding our horizons with a new hotel and hospitality offerings...

  • Reservationist

    4 months ago


    Newquay, United Kingdom Watergate Bay Head Office Full time

    **Are you a natural people person?** **Do you relish variety and opportunity?** **Do you want to be part of an exciting phase of growth, with flexibility to suit your lifestyle?** There’s a buzz in the air at Watergate Bay Hotel and Another Place hotels collection. This year we’re expanding our horizons with a new hotel and hospitality offerings...

  • Senior Reservationist

    4 months ago


    Newquay, United Kingdom Watergate Bay Head Office Full time

    **Are you a born communicator?** **Do you relish extra responsibility in a vibrant team?** **Excited to be part of a lively time of change and opportunity?** There’s a buzz in the air at Watergate Bay Hotel and Another Place hotels collection. This year we’re expanding our horizons with a new hotel and hospitality offerings opening across the UK....

  • Reservationist

    3 months ago


    Newquay, United Kingdom Red Hotels Limited Full time

    Here at the Scarlet and Bedruthan, we create unforgettable experiences. From front desk to back office, on the ground to behind the scenes, our team makes us who we are. We’re always looking for passionate, like-minded people to join our vibrant Sales and Reservations team. The position will offer you an opportunity to work in a beautiful location with...

  • Hotel Reservations

    4 months ago


    Newquay, United Kingdom Red Hotels Limited Full time

    Here at the Scarlet and Bedruthan, we create unforgettable experiences. From front desk to back office, on the ground to behind the scenes, our team makes us who we are. We’re always looking for passionate, like-minded people to join our vibrant team. If you’re driven, dedicated and looking for a career with a difference, please read on. As Reservations...

  • Reservations - Spa

    4 months ago


    Newquay, United Kingdom Red Hotels Limited Full time

    Both spas at Scarlet and Bedruthan are Ayurvedic-inspired, drawing on the wisdom passed down over thousands of years and adding their own Cornish twist. As part of our central reservations team you will guide the guests from the first enquiry, to closing the sale, bringing our spas to life through stories of relaxation and unwinding. **Key Responsibilities...


  • Newquay, United Kingdom Red Hotels Limited Full time

    Here at the Scarlet and Bedruthan, we create unforgettable experiences. From front desk to back office, on the ground to behind the scenes, our team makes us who we are. We’re always looking for passionate, like-minded people to join our vibrant team. If you’re driven, dedicated and looking for a career with a difference, please read on. As Reservations...