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Wellness Spa Specialist

2 months ago

Newquay, United Kingdom Philema Hospitality Management Enterprise Full time

Philema Hospitality Management Enterprise is seeking a dedicated Spa Therapist to join our esteemed team. Our establishment is renowned for providing exceptional experiences in a tranquil environment, ensuring that every guest enjoys a rejuvenating escape.

Employee Advantages:

• Tronc / Service charge applicable in Food & Beverage Departments

• End of Season Bonus for hourly paid team members

• Complimentary off-peak gym & spa membership

• Discounts on spa treatments and dining options

• Special rates for overnight stays

• Friends & Family benefits across our portfolio

• Access to wellness programs and financial wellbeing initiatives

• Recognition for length of service

Key Responsibilities:

  • Deliver outstanding service that surpasses guest expectations by performing treatments with care and precision.
  • Maintain the highest standards in all treatments offered.
  • Promote and enhance the Spa and Salon services, maximizing sales opportunities.
  • Achieve retail sales targets and contribute to overall business goals.
  • Ensure cleanliness and organization of treatment rooms and public areas, adhering to health and safety regulations.
  • Manage stock control effectively within your treatment area.
  • Monitor product usage and ensure cost efficiency in treatments.
  • Coordinate treatment schedules to meet guest demands while optimizing revenue.
  • Engage in continuous training and participate in performance reviews.
  • Address guest complaints professionally and in line with company policy.
  • Perform additional duties as required.