Spa Therapies Team Leader

1 month ago


Newquay, United Kingdom Red Hotels Limited Full time

Our Spa Therapies Team Leaders are an integral part of our guest experience. They bring our spas to life. Carefully chosen words during Ayurvedic consultations build a relationship with guests, enticing them into the unique world of Ayurvedic spas and the experiences we have to offer here, all while supporting and uplifting the team around them.

**We pride themselves on the relationships they build within the team and the guests we see every day, to succeed you will**:

- Be naturally inquisitive, always looking at ways we can improve and expand our knowledge individually and as a team.
- Have a nurturing and caring manner, to empower the team around you and allow everyone to rise up.
- Have a clear and friendly way of communicating, ensuring that guests and team members alike feel valued, heard and appreciated.
- Be a strong leader, taking responsibility and ownership of tasks as well as delegating where necessary.

**No two days at the hotels are the same and your responsibilities may vary daily, however as a spa team leader you will**:
Ensure our team are nurtured through presence and support, to deliver an excellent guest experience with 5 service in a beautiful atmosphere

Support in development and training to retain a team who deliver exceptional guest service aligned with our values and offering a unique, authentic connection.

Focus on sustainable practices to protect the business for the next generation. Ensure our team and guests are nurtured through your presence and support.

Ensuring spa experiences, which include swimming pools, hot tubs, thermal rooms and other experiences are operated beautifully and safely by our team, allowing for maximum guest enjoyment.

Work with our leaders and managers across our business so it flourishes, and all our people can contribute to and celebrate this success.

Collaborate to drive creativity and innovation whilst developing and retaining our spa host and therapies team.

Be at the helm of our ship at the busiest times, flow between the hotels and see the sunset in our business each week.

**What we offer**:
As a family-owned independent Cornish business, we value every member of our talented team, and we offer a range of benefits and perks to reflect our commitment to making our hotels such a desirable place to work. These include:

- A competitive salary plus tips
- A people-centric working environment
- Learning and internal career progression opportunities
- A permanent contract with 28 days holiday per year (29 after 1 year)
- Long service scheme, enjoy a free stay at Bedruthan after your first year
- Enjoy 40% off food and drinks, along with a range of other services throughout the hotel with our own discount scheme
- Local partnership discounts
- Health Shield Healthcare Plan
- On-site team accommodation is available



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