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Spa Therapist

2 months ago

Newquay, United Kingdom Philema Hospitality Management Enterprise Full time
Spa Therapist Job Description

We are a four-star adults-only hotel overlooking Fistral Beach, home to award-winning Fistral Spa as well as two-rosette Dune Restaurant. Our hotel caters exclusively for adults, and our award-winning bar list is the perfect accompaniment to the jaw-dropping ocean views.

Employee Benefits:
  • Tronc / Service charge (Food & Beverage Departments only)
  • End of Season Bonus – Hourly paid team members will receive 10% of all hours worked between 20th June – 22nd September
  • Complimentary off-peak gym & spa membership at Fistral Spa / Gaia Spa
  • 20% discount on Fistral Spa & Gaia Spa treatments
  • 25% discount on food & beverage throughout the hotels and restaurants
  • 50% discount on bed & breakfast stays throughout the hotels
  • Friends & Family rates across the group
  • Access to 360 Wellbeing - https://www.360-
  • Access to Wagestream -
  • Length of Service rewards
Role & Responsibilities:
  • To provide a level of service which exceeds all guest expectations by completing all treatments in a consistently thorough manner, in the time allocated, and by treating all clients with individual attention.
  • To ensure all treatments are carried out to the highest standards
  • Promote and sell the services of the Spa and Salon and maximise the potential of all sales.
  • To work towards retail sales and retail % targets set.
  • To ensure treatment rooms and all public areas are kept clean and tidy according to Spa check list and health and safety standards – maintaining the five-star level of cleanliness
  • Responsible for maintaining an effective stock control system in your treatment room
  • Monitor the cost of product and correct usage of the products in treatments
  • Ensure that treatment scheduling meets the demands of the guest whilst maximising revenue and trends are monitored and addressed.
  • To participate in on-going training programs / Review Audits.
  • To ensure all complaints are minimized and handled professionally as in accordance with hotel policy
  • All other duties as required