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Financial Service Desk Specialist

2 months ago

East Calder, West Lothian, United Kingdom Sky Full time
Technical Support and System Administration

We are seeking a highly skilled Technical Support and System Administration expert to join our team at Sky. As a key member of our UK&I Technology team, you will be responsible for providing 2nd line technical support and user administration for Finance systems (SAP BI & SAP ECC).

  • Provide technical support and troubleshooting for Finance systems, ensuring minimal downtime and optimal performance.
  • Administer user access and permissions for Finance systems, ensuring compliance with internal and external audit requirements.
  • Collaborate with cross-functional teams to resolve technical issues and improve system efficiency.
Audit and Compliance

As a Technical Support and System Administration expert, you will also be responsible for leading and conducting audits for SAP BI and SAP ECC systems, ensuring full compliance with both internal and external audit requirements.

  • Lead and conduct weekly, monthly, quarterly, and annual audits for SAP BI and SAP ECC systems.
  • Maintain clear evidence and documentation of audit results to support regulatory and corporate governance standards.
Customer Service

You will provide prompt, professional responses to customer inquiries, ensuring a high level of service and maintaining a calm and solution-oriented approach while handling customer concerns.

  • Provide technical support and guidance to customers, ensuring their queries are resolved efficiently and effectively.
  • Maintain a positive and professional demeanor when interacting with customers, ensuring a high level of customer satisfaction.
Health and Safety Compliance

You will adhere to Sky's hybrid working policies, ensuring all health and safety procedures are followed, contributing to a safe and productive workplace.

  • Adhere to Sky's hybrid working policies, ensuring all health and safety procedures are followed.
  • Report any health and safety concerns or incidents to the relevant authorities.
Requirements

To be successful in this role, you will need:

  • Previous experience with finance systems (SAP BI/SAP ECC systems).
  • Experience with ticket management systems, including tools such as SysAid and Service-Now.
  • Strong troubleshooting and problem-solving skills, with the ability to approach technical challenges creatively.
  • Willingness to share knowledge and coach others in system use and troubleshooting.
What We Offer

We offer a competitive salary and benefits package, including:

  • A generous pension package.
  • Private healthcare.
  • Discounted mobile and broadband.
  • A wide range of Sky VIP rewards and experiences.
About Sky

Sky is a leading media and telecommunications company, providing a range of services including broadband, mobile, and TV. We are committed to delivering innovative and customer-centric solutions, and we are seeking talented individuals to join our team.

We are a Disability Confident Employer, and we welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and we will make reasonable adjustments to support you where appropriate.

We have embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You will find out more about what hybrid working looks like for your role later on in the recruitment process.