Customer Service Representative

6 hours ago


Accrington, Lancashire, United Kingdom EE Careers Full time
About the Role

We are seeking a skilled and customer-focused individual to join our Home Connections Team in Accrington. As a Customer Service Advisor, you will be responsible for guiding customers through the process of getting their products and services connected, helping with any initial queries around in-home setup or their first bill.

Key Responsibilities
  • Provide exceptional customer service over the phone, ensuring a positive experience for our customers.
  • Guide customers through the process of getting their products and services connected, addressing any queries or concerns they may have.
  • Work collaboratively with the team to resolve customer issues and provide solutions.
  • Stay up-to-date with product and service information to provide accurate and helpful advice to customers.
What We Offer

We offer a competitive starting salary of £25,267.00, as well as huge discounts on EE & BT products, including your mobile phone and broadband.

We also offer a range of benefits, including flexible working arrangements, the opportunity to schedule your own breaks and banking time, and the option of occasional home working.

We are committed to supporting our employees in their careers and providing opportunities for growth and development.



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