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Customer Service Representative

2 months ago

Accrington, Lancashire, United Kingdom EE Full time
Job Overview

We are seeking a skilled and customer-focused individual to join our Home Connections Team in Accrington. As a Customer Service Advisor, you will play a vital role in ensuring our customers have a seamless experience when connecting with our services.

Key Responsibilities
  • Provide exceptional customer service over the phone, guiding customers through the process of getting their products and services connected.
  • Assist with initial queries around in-home setup or first bills, ensuring customers have a smooth onboarding experience.
  • Build relationships with customers, understanding their needs and providing tailored solutions.
  • Work collaboratively with the team to resolve customer issues and improve overall service delivery.
What We Offer
  • A competitive starting salary of £25,267.00.
  • Huge discounts on EE & BT products, including mobile and broadband, saving you hundreds of pounds every year.
  • Support in carving your own career path, with opportunities for development and growth.
  • Season Ticket Travel Loan, allowing you to pay for travel to and from work up front.
  • Volunteering days, enabling you to give back to your local community.
  • Optional Private Healthcare and Dental, protecting you and your family.
Why EE?

We pride ourselves on our great team culture, meaningful support, and tailored training. Our goal is to help you build a lasting career and achieve your full potential.