Customer Service Representative
2 months ago
About the Role
We are seeking a skilled and confident individual to join our Household Team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and building strong relationships with our customers.
Key Responsibilities
- Provide personalized support to customers over the phone, discussing how we can enhance their digital lives and recommend the right products and services.
- Use your excellent communication and interpersonal skills to build trust and rapport with customers, understanding their needs and preferences.
- Work collaboratively with colleagues to achieve sales targets and provide a seamless customer experience.
- Stay up-to-date with product knowledge and industry trends to provide expert advice to customers.
What We Offer
- A competitive starting salary of £23,504, rising to £24,064 after 8 months, plus incentives and bonuses.
- Opportunities for career development and growth within the company.
- A comprehensive training program to ensure you have the skills and knowledge needed to succeed in the role.
- A supportive and collaborative team environment.
- Access to a range of benefits, including online GP, market-leading paid carer's leave, and family leave.
Requirements
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet sales targets.
- Strong product knowledge and industry awareness.
- Ability to build strong relationships with customers and colleagues.
Working for BT Group
As a member of the BT Group, you will be part of a dynamic and innovative company that is committed to delivering exceptional customer service and building strong relationships with our customers. We offer a range of benefits and opportunities for career development and growth, and we are passionate about developing our people and helping them achieve their career goals.
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