Retail Customer Service Representative

2 months ago


Accrington, Lancashire, United Kingdom Three Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Representative. As a key member of our store team, you will be responsible for delivering exceptional customer experiences and providing top-notch service to our customers.

Key Responsibilities

  • Provide personalized service to customers, understanding their needs and preferences
  • Set the standard for customer care, ensuring that every interaction is positive and memorable
  • Solve customer queries efficiently and effectively
  • Offer tailored solutions to customers, matching our products and services to their needs
  • Drive customer satisfaction by engaging in meaningful conversations and ensuring customers leave our stores happy
  • Offer solutions to customers with general mobile or network queries
  • Work a flexible schedule, including weekends

What We Offer

  • A competitive hourly rate of £12
  • A brand new smartphone on an Unlimited data plan
  • An on-target bonus of 25%, paid out monthly based on store performance
  • Individual bonus accelerators for high performers
  • Great discounts with our Perks at Work scheme
  • Excellent training courses and career development opportunities

Requirements

  • Experience in a customer-facing role
  • Excellent communication skills
  • Willingness to learn and adapt to new situations


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