Retail Customer Service Representative
2 months ago
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Representative. As a key member of our store team, you will be responsible for delivering exceptional customer experiences and providing top-notch service to our customers.
Key Responsibilities
- Provide personalized service to customers, understanding their needs and preferences
- Set the standard for customer care, ensuring that every interaction is positive and memorable
- Solve customer queries efficiently and effectively
- Offer tailored solutions to customers, matching our products and services to their needs
- Drive customer satisfaction by engaging in meaningful conversations and ensuring customers leave our stores happy
- Offer solutions to customers with general mobile or network queries
- Work a flexible schedule, including weekends
What We Offer
- A competitive hourly rate of £12
- A brand new smartphone on an Unlimited data plan
- An on-target bonus of 25%, paid out monthly based on store performance
- Individual bonus accelerators for high performers
- Great discounts with our Perks at Work scheme
- Excellent training courses and career development opportunities
Requirements
- Experience in a customer-facing role
- Excellent communication skills
- Willingness to learn and adapt to new situations
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