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Customer Service Representative

2 months ago


Accrington, Lancashire, United Kingdom BT Group Full time
Customer Service Advisor

Are you a problem-solver with a passion for technology? We're looking for a skilled Customer Service Advisor to join our Home Connections Team in Accrington.

About the Role

As a Customer Service Advisor, you'll be the first point of contact for our customers when they join us. You'll guide them through the process of getting their products and services connected, help with initial queries, and provide support with in-home setup and billing.

What You'll Need
  • Natural helpfulness and calm demeanor
  • Ability to build relationships and communicate effectively
  • No specific experience required - we'll train you on the rest
What's in it for You?
  • A competitive starting salary of £25,267.00
  • Huge discounts on EE & BT products, including mobile and broadband
  • Support for career development and flexible working arrangements
  • Season Ticket Travel Loan and optional private healthcare and dental
  • Volunteering days and a great team culture

We're passionate about developing our people and providing meaningful support. If you're a motivated and customer-focused individual, we'd love to hear from you.