Customer Service Representative

2 months ago


Bradford, Bradford, United Kingdom Yorkshire Water Full time

About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our Collections team at Yorkshire Water. As a key member of our team, you will be responsible for providing exceptional customer service to our customers across the Yorkshire region.

Key Responsibilities

  • Answer incoming telephone calls from customers in a professional and courteous manner
  • Provide tailored solutions to customer enquiries, ensuring a high-quality service is delivered
  • Use influencing and negotiation skills to agree realistic payment plans with customers
  • Identify the best call resolution for both the customer and Yorkshire Water
  • Review customer collection processes to ensure efficient and effective service delivery

What We Offer

  • A hybrid working environment, with the opportunity to work from home and in the office
  • 25 days holiday plus bank holidays, plus an extra wellbeing day to spend as you wish
  • A superb 5-week training programme to ensure you have the skills and knowledge to succeed in the role
  • Access to our Myoffers Portal, offering discounts and vouchers for top retailers
  • A pension scheme and annual company performance-related bonus
  • A Rewards & Recognition scheme to celebrate your achievements
  • Free onsite parking and a cycle-to-work scheme
  • Loop Social Club, with access to reduced-priced tickets for events
  • Regular events to recognise and celebrate our employees' diverse cultures
  • The option to volunteer in the community
  • The 'Heart of Loop Charity', demonstrating our commitment to giving back

About Us

Yorkshire Water is a business that values equality, diversity, and inclusion. We believe that everyone should be treated with respect and welcome applications from all individuals, regardless of their background or characteristics. We are a company that is passionate about delivering great value for our business and our customers, and we work best when we work together as a team.

We are a business that has its eye on the future, planning ahead to look after Yorkshire's water today, tomorrow, and always. We are committed to making a positive impact on the environment and the communities we serve.



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