Sales Support Specialist

3 weeks ago

London, Greater London, United Kingdom Daisy Communications Limited Full time
Job Overview

The Sales Support Specialist will deliver essential operational and administrative assistance to the Inbound Sales team, including leadership. The ideal candidate will be a well-organized self-starter capable of adhering to instructions meticulously and on schedule, while also taking the initiative to enhance support efficiency and propose innovative ideas and processes for improvement. This diverse role necessitates a high level of initiative and is likely to encompass the following areas: general operational assistance and administration, sales analytics, handling escalations/complaints, and managing inbound/outbound communications.

Compensation: Competitive Salary
Location: Not Specified
Working Hours: Standard Business Hours

Daily administrative and operational support for the Inbound Sales Team Collaborating closely with the sales department manager to foster process enhancements. Ensuring that customer escalations, disputes, and order issues are resolved promptly, which may involve direct communication with customers. Generating sales and operational reports as requested by the line manager or Head of Channel. Partnering with our fulfillment team to follow up on accounts that are in provisioning or rejected status. Assisting sales agents and management with operational inquiries. Ensuring compliance processes are adhered to and conducting sales audits. Leading and assisting with sales investigations.

Required Qualifications

Highly organized, proactive, and responsible self-starter Ability to manage multiple tasks simultaneously Capable of working under pressure and meeting tight deadlines Strong initiative with a demonstrated desire to enhance all operational areas Excellent written communication skills Experience in a dynamic sales office environment is preferred Effective communicator - able to manage challenging sales personnel Accountable for personal actions and professional growth Willingness to undertake additional responsibilities as needed Exemplary role model Maintain a positive attitude consistently

Additional Benefits

Our team members work diligently to serve our customers, and we believe in recognizing and rewarding their hard work.

Working at Daisy Communications Limited is more than just a competitive salary; it’s about offering a variety of benefits and opportunities to ensure a fulfilling work experience.

Our philosophy is straightforward: the more effort you invest, the greater the rewards.

Here are some of the benefits we provide:

Generous holiday allowance, in addition to public holidays. Professional development opportunities to help you achieve your personal objectives Eye care vouchers and discounted health membership options Access to savings and discounts at numerous retailers An extra day off for your birthday or wedding Automatic enrollment into a pension scheme following probation Exclusive offers on a range of company products Up to four weeks of company sick pay over a rolling 12-month period

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