Customer Care Representative
3 weeks ago
We are seeking a dedicated individual to become a vital member of our Support team, serving as the primary point of contact for our clients. Your role will involve assisting them in addressing inquiries related to our range of Connected Care solutions through various channels, including online live chat, phone calls, and support tickets. We value a candidate who is genuinely passionate about aiding those who provide care and is enthusiastic about technological advancements.
Key Responsibilities:
- Manage and resolve customer inquiries through live chat interactions
- Respond to incoming support calls
- Address online support requests
- Complete all assigned tasks in accordance with established performance metrics
Qualifications:
- Exceptional communication abilities, both spoken and written
- A strong desire to assist others; a compassionate approach towards clients who may not be tech-savvy
- Proficient in computer usage with the capability to explore functionality
- Outstanding problem-solving skills and the ability to maintain composure under pressure
- Capability to manage multiple tasks and prioritize effectively
- An interest in technology and its potential to enhance the lives of others
- Experience or knowledge of the Care sector is advantageous but not mandatory
What We Provide:
- Flexible working arrangements – this position will involve a combination of office and remote work
- The chance to contribute to a company that is positively impacting the care industry through innovative technology
- Competitive base salary
- Incentive programs
- Generous holiday allowance
- Environmentally friendly pension plan
- Additional benefits including a cycle-to-work initiative, employee discounts, and support programs
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