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Membership and Customer Service Representative

2 months ago

Guildford, Surrey, United Kingdom Freedom Leisure Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Membership and Customer Service Representative. As a key member of our sales and customer service team, you will play a vital role in growing our membership numbers and providing exceptional customer experiences.

Key Responsibilities

  • To provide a warm and welcoming experience for customers, ensuring their needs are met and exceeded.
  • To utilize sales techniques to achieve sales and income targets, promoting our membership offerings and services.
  • To generate enthusiasm and passion for health and fitness, optimizing sales opportunities and driving membership growth.
  • To conduct face-to-face sales appointments, building positive relationships with customers and promoting our membership programs.
  • To analyze competitor activity and stay up-to-date with industry trends, identifying opportunities to enhance our services and offerings.
  • To work collaboratively with colleagues across the organization, supporting the achievement of team goals and objectives.

Requirements

  • Proven sales experience and a strong track record of achieving sales targets.
  • Excellent interpersonal and customer service skills, with the ability to build rapport with customers and colleagues alike.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Strong analytical and problem-solving skills, with the ability to identify opportunities and drive growth.
  • Team-oriented approach, with a willingness to support colleagues and contribute to the success of the organization.

What We Offer

  • A competitive salary and benefits package, including discounts on membership and services.
  • Opportunities for career progression and professional development, with a focus on employee growth and success.
  • A dynamic and supportive work environment, with a team-oriented approach and a commitment to excellence.
  • Access to training and development programs, designed to enhance your skills and knowledge.
  • A range of benefits and perks, including discounts on leisure activities and services.