Customer Service Representative

4 weeks ago


Guildford, Surrey, United Kingdom Sainsbury's Full time

About the Role:

We are seeking a skilled Customer Service Representative to join our team as an Online Assistant. In this role, you will be responsible for picking and delivering online customer orders to their doorsteps, ensuring a seamless and enjoyable experience for our customers.

Key Responsibilities:

  • Picking and packing online orders with precision and care
  • Providing exceptional customer service and resolving any issues that may arise
  • Working collaboratively with our online warehouse team to ensure efficient order processing
  • Meeting productivity and quality standards to ensure high customer satisfaction

What We Offer:

  • A competitive rate of pay and a range of benefits, including a discount card and free food and hot drinks
  • The opportunity to work in a fast-paced and dynamic environment with a talented team
  • Training and development opportunities to help you grow and succeed in your career

Requirements:

  • Excellent communication and customer service skills
  • Ability to work in a team environment and adapt to changing priorities
  • Basic computer skills and familiarity with warehouse management systems
  • Ability to lift and move shopping containers up to 15kg

Working Hours:

This role will cover a range of shifts, including early mornings, evenings, and weekends. You will need to be flexible and available to work a variety of shifts, including nights and weekends.

Benefits:

  • Nightshift premium - in addition to the advertised hourly rate, a further £2.45 nightshift premium is paid for every hour worked between midnight - 5am (where applicable)
  • Discount card - 10% discount off on your shopping at Sainsbury's, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury's every Friday and Saturday, and 15% off at Argos every pay day
  • Free food and hot drinks provided for Colleagues in all our stores
  • Generous holiday entitlement - based on the hours you work
  • Shopping discounts - special offers on gym memberships, restaurants, holidays, retail vouchers and more
  • Family leave - generous maternity and paternity leave
  • Pension - Sainsbury's will match between 4-7% of your pension contributions
  • Sainsbury's share schemes - allowing you to buy Sainsbury's shares at discounted prices and the option to buy shares monthly from your gross salary to build up an investment
  • Wellbeing support - including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues


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