Customer Service Representative
2 weeks ago
We are seeking a skilled Customer Service Representative to join our Support team as the first point of contact for our customers. As a key member of our team, you will be responsible for resolving queries about our care records system via live chat, telephone, and support tickets.
Key Responsibilities:
- Handle and resolve support queries via live chat
- Answer incoming telephone support calls
- Answer online support tickets
- Complete all assigned tasks in line with agreed KPIs
Requirements:
- Customer service experience is essential
- Great communication skills, both verbal and written
- A passion for helping others; an empathetic approach to customers who do not use technology
- Computer literate with the ability to investigate how something works
- Excellent problem-solving skills and ability to remain calm when under pressure
- Ability to multitask and prioritise workload
- An interest in technology & using it to make people's lives easier
- Knowledge or experience of the Care industry would be an advantage but not essential
What We Offer:
- Hybrid working – this role will be based at least three days per week in our office in Guildford
- The opportunity to work for a company that is making a real difference to the care sector through the use of innovative technology
- Base salary of £25,000
- Bonus scheme
- 25 days holiday
- Net zero pension scheme
- Regular in-person company meetings
- Additional perks including cycle to work scheme, staff discounts portal, and Employee Assistance Programme
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