Sales and Customer Service Representative

2 months ago

Guildford, Surrey, United Kingdom Amplifon Full time

Job Summary:

We are seeking a highly motivated and customer-focused Sales and Customer Service Representative to join our team at Amplifon. As a Sales and Customer Service Representative, you will be responsible for providing exceptional customer service and sales support to our clients.

Key Responsibilities:

  • Manage the diary to ensure a perfect mix of sales and service appointments for new and existing customers.
  • Regularly review the clinic customer database to identify appointment opportunities and increase clinic performance.
  • Personalize welcome calls for new and existing customers to maximize attendance and drive revenue.
  • Play an active role in generating revenue by scheduling appointments with customers and prospects, and promoting add-on products where necessary.
  • Manage relationships with existing and potential customers to offer appropriate promotions, appointments, and hearing solutions.
  • Maintain the visual appearance and cleanliness of the store, adhering to Amplifon guidelines and standards.
  • Manage stock levels to ensure the right amount of products are available.

Requirements:

  • Total customer devotion and a people-centric approach to ensure the clinic's success and customer needs are met.
  • Computer literacy, including basic knowledge of Outlook, Teams, and OneDrive, with previous experience of working on internal databases or appointment booking systems preferred.
  • Sales skills, with the ability to support audiologists in achieving sales targets.
  • A proactive mindset, with a willingness to be flexible, agile, and react positively to change.
  • Ability to develop strong working relationships with other team members and departments.
  • Self-motivation, with the ability to work with minimal supervision and take ownership to solve problems.
  • Understanding of and commitment to the Amplifon vision and values.
  • Strong organizational skills, with the ability to plan and prioritize your own workload.

What We Offer:

Amplifon offers a range of benefits, including development opportunities, a competitive salary, and a positive work environment.

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