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Customer Service Representative

2 months ago


Guildford, Surrey, United Kingdom Page Personnel Sales Full time

About Our Client

A well-established care company in Guildford is seeking a skilled Customer Services Advisor to join their team.

Job Description

As a Customer Services Advisor, you will be responsible for handling and resolving support queries via live chat, answering incoming telephone support calls, and responding to online support tickets.

Key Responsibilities

\u2022 Handle and resolve support queries via live chat
\u2022 Answer incoming telephone support calls
\u2022 Respond to online support tickets

Requirements

\u2022 Essential customer service experience
\u2022 A passion for helping others and an empathetic approach to customers who struggle with technology
\u2022 Proficiency with computers and the ability to investigate how things work

What's on Offer

\u2022 Hybrid working - at least three days per week in our Guildford office
\u2022 Bonus scheme
\u2022 25 days holiday
\u2022 Net zero pension scheme
\u2022 Additional perks, including a cycle to work scheme, staff discounts portal, and Employee Assistance Programme