Customer Service and Sales Representative
3 weeks ago
Customer Service and Sales Representative
We are seeking a dedicated Customer Service and Sales Representative to enhance our team. In this role, you will be responsible for managing customer interactions and supporting our audiologists effectively.
Key Responsibilities
Oversee appointment scheduling to ensure a balanced mix of sales and service interactions for both new and returning clients. Regularly analyze the customer database to identify potential appointment opportunities, contributing to overall clinic performance. Conduct personalized welcome calls for both new and existing clients to maximize attendance and enhance revenue generation. Actively engage in revenue generation by efficiently scheduling appointments and promoting additional products when appropriate. Cultivate relationships with current and prospective clients to offer suitable promotions and hearing solutions. Maintain the store's appearance in accordance with company standards, focusing on visual merchandising and cleanliness. Monitor stock levels to ensure an adequate supply of products is always available.Desired Qualifications
The ideal candidate will exhibit a strong commitment to customer satisfaction, acting as a champion for client needs and clinic success.
You should possess:
Proficiency in computer applications, including basic knowledge of Outlook and Teams, with experience in database management preferred. Sales acumen, with the ability to assist audiologists in meeting sales objectives. A proactive attitude, with adaptability to change and a willingness to embrace new challenges. Strong interpersonal skills to foster effective collaboration with colleagues and support departments. Self-motivation and the ability to work independently while addressing challenges. A commitment to the company's vision and values. Excellent organizational skills, with the ability to prioritize tasks effectively.This position offers opportunities for professional growth and advancement within the organization.
Note: This role may also be referred to as 'Client Advisor', 'Customer Service Advisor', or 'Customer Care Specialist'.
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