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Clinical Services Coordinator

2 months ago

Romford, Greater London, United Kingdom North Street Medical Care Full time

Position Overview

We are excited to announce an opening for a Clinical Services Coordinator at North Street Medical Care.

The successful applicant will possess a strong background in overseeing quality frameworks, clinical initiatives, and data integrity.

This role involves leading a dedicated team of data specialists and administrative personnel.

The working hours are structured for a full-time commitment, Monday to Friday from 8 am to 4 pm.

As part of a dynamic team, you will be tasked with ensuring the delivery of exceptional, clinically effective services while striving to meet or surpass established performance and quality benchmarks, as well as adhering to clinical and information governance standards.

Your responsibilities will include the precise and timely management of the clinical database, facilitating automated data collection and submission processes for all claims associated with the practice's participation in ongoing and future clinical quality initiatives.

In this role, you will serve as the data quality authority, guiding the entire practice team in the effective utilization of clinical and other IT systems.

Additionally, you will oversee the scanning and coding team, ensuring data accuracy and maintaining an efficient workflow.

Your role will also encompass providing administrative support and assisting in the coordination of clinical governance, including delivering training to ensure all staff remain informed about clinical effectiveness, quality, and performance standards.

Key Responsibilities

The following outlines the primary responsibilities of the Clinical Services Coordinator. There may be occasions where additional tasks are required, depending on workload and staffing needs.

Core Duties Include:

  • Performance Management and Quality Assurance
  • Team Leadership and Staff Development
  • Information Governance Compliance
  • Data Management and Utilization
  • Clinical Audit Oversight
  • Service Enhancement Initiatives
  • Training and Development

The post-holder may be required to undertake additional responsibilities not specified here to meet service demands, while ensuring that these do not exceed the expected level of responsibility. Attendance at relevant meetings and training sessions, even outside of regular working hours, may also be necessary.

About North Street Medical Care

North Street Medical Care is a leading general practice serving a large patient base. Our practice is known for its innovative approach and commitment to high-quality clinical care, achieving excellent results in quality frameworks and long-term condition management. Our multidisciplinary clinical team includes General Practitioners, Advanced Nurse Practitioners, Practice Nurses, Health Care Assistants, and Clinical Pharmacists, all supported by a dedicated administrative team.

Benefits:

  • NHS pension scheme
  • Discounts at various retailers and restaurants
  • Annual social events
  • Team-building activities
  • Holiday celebrations
  • Gift vouchers during festive seasons

Job Responsibilities

The following are the essential duties of the Clinical Services Coordinator. Additional responsibilities may arise based on service needs.

Performance Management and Quality Assurance

Support the implementation of national and local quality standards for chronic conditions and other quality initiatives.

Develop and execute practical methods to help the practice achieve performance targets and compliance with guidelines.

Assist clinical teams in identifying and managing patient assessments and treatments effectively.

Ensure the practice maintains appropriate disease prevalence levels.

Facilitate staff training to ensure high-quality data entry and maintenance.

Collaborate with clinical teams to conduct regular audits and provide progress reports on performance metrics.

Engage with relevant organizations to validate patient information and conduct quality audits as necessary.

Act as a deputy for the Practice Manager regarding clinical quality and performance matters when required.

Oversee the implementation of changes to the Electronic Prescribing System.

Provide training and support for staff on the clinical system as needed.

Assist in monitoring quality frameworks and related projects.

Team Leadership

Manage the coding and records administration teams on a daily basis.

Evaluate processes to ensure manageable workloads.

Conduct performance reviews and appraisals.

Support the HR team in recruitment efforts.

Information Governance

Contribute to the practice's clinical governance framework.

Serve as the administrative lead for information governance, ensuring compliance with relevant standards.

Assist in the management of patient confidentiality and information sharing.

Data Management and Utilization

Ensure the quality and management of the clinical system.

Stay updated on system changes and ensure clinical templates are current.

Facilitate access to necessary forms and templates for staff.

Oversee clinical data submissions for quality frameworks and other reporting requirements.

Monitor patient referrals and support reviews of clinical activities.

Conduct audits as required to support clinical and operational improvements.

Clinical Audit

Assist in regular audits of clinical and administrative processes, reviewing results and planning service enhancements.

Service Enhancement Initiatives

Work with clinical leads to ensure staff are informed of best practices and guidelines.

Support the development and implementation of clinical policies to aid decision-making.

General

The post-holder may be required to undertake additional duties not identified here to meet the needs of the service while ensuring that these do not exceed the expected level of responsibility. Attendance at relevant meetings and training sessions, even outside of regular working hours, may also be necessary.

Qualifications and Experience

Essential:

  • GCSEs or equivalent qualifications
  • Proven ability to enhance service delivery
  • Exceptional communication skills (written and verbal)
  • Strong IT proficiency
  • Demonstrated leadership and management capabilities
  • Strategic thinker with innovative problem-solving skills
  • Ability to prioritize and manage multiple tasks in a fast-paced environment
  • Experience with EMIS and clinical data management
  • Effective time management and organizational skills
  • Proven ability to develop and implement policies and procedures
  • Experience in training and motivating staff
  • Background in a healthcare setting