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Service Desk Operations Specialist

2 months ago

Manchester, United Kingdom Adria Solutions Ltd Full time

Job Title: Service Desk Analyst

About the Role:

We are seeking a highly motivated and organized Service Desk Analyst to join our team at Adria Solutions Ltd. As a Service Desk Analyst, you will be responsible for providing day-to-day support to our clients and internal teams.

Key Responsibilities:

  • Coordinate and support all administrative duties as directed by the Head of Implementations and Service Desk on a day-to-day basis.
  • Assist with coordination and monitoring of team training and development plans.
  • Analyze support tickets to identify both internal and external training requirements.

Requirements:

  • Good data processing skills.
  • Drive and determination.
  • Motivation.
  • Confident and enthusiastic.
  • Ability to multi-task.
  • Creative.
  • Attention to detail.
  • Methodical.

Benefits:

  • Annual bonus.
  • 33 days holiday + options to purchase 10 more.
  • Private medical.