Customer Experience Team Member

6 days ago


Oxford, Oxfordshire, United Kingdom Unite Students Full time
About the Role

We are seeking a highly motivated and enthusiastic individual to join our team as a Customer Experience Team Member at Unite Students. As a key member of our front of house team, you will be responsible for providing a warm and welcoming service to our students, ensuring that they feel valued and supported throughout their time with us.

Key Responsibilities
  • Provide exceptional customer service to our students, responding to their queries and concerns in a timely and professional manner.
  • Conduct flat viewings and inspections, showcasing our properties and highlighting their unique features and benefits.
  • Plan and deliver events and activities that enhance the student experience, promoting a sense of community and belonging.
What We're Looking For
  • A caring and empathetic individual with a positive attitude and a passion for delivering exceptional customer service.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with students, colleagues, and other stakeholders.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
What We Offer
  • A competitive salary and benefits package, including a discretionary annual bonus and a generous pension scheme.
  • 25 days' paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service.
  • A range of benefits to support your health and wellbeing, including a Healthcare Cash Plan, an Employee Assistance Programme, and a Wellbeing platform.
  • Enhanced family leave, including 18 weeks' full pay for birthing parents and 4 weeks' full pay for non-birthing parents.
  • A range of other benefits, including an annual ShareSave scheme, Employee Life Assurance, and a discounts portal.


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