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Customer Experience Leader
2 months ago
Job Title: Front Office Manager
Job Summary: We are seeking a highly skilled and experienced Front Office Manager to join our team at Hawkwell House Hotel Oxford. As a key member of our hotel management team, you will be responsible for leading the Front of House department and ensuring operational excellence in all areas of the hotel.
Main Responsibilities:
- Lead and Motivate the Front Office Team: You will be responsible for leading, motivating, and coaching the front office team to ensure that hotel standards are delivered to meet customer satisfaction and audit targets.
- Drive Loyalty Programmes: You will drive the ALL Accor Loyalty programme and ensure that programme benefits are applied to our loyal guests.
- Operational Excellence: You will be responsible for ensuring operational excellence in all areas of the hotel, including front desk, concierge, and guest services.
- Customer Experience: You will be responsible for delivering exceptional customer experiences and ensuring that all guests receive a warm and welcoming service.
About Us: Hawkwell House Hotel Oxford is a picturesque boutique hotel that occupies three buildings, two of which are 19th-century manor houses bursting with character. The hotel is newly refurbished with a décor based on Oxford style vintage fashion.
What We Offer: We offer a competitive salary and benefits package, as well as opportunities for career development and growth. If you are a talented professional who is passionate about creating extraordinary experiences, then we would love to hear from you.
