Deputy Manager

3 weeks ago

Oxford, Oxfordshire, United Kingdom Hollywood Bowl Group Full time
About the Role

We are seeking a highly motivated and experienced Deputy Manager to join our team at Hollywood Bowl Group. As a Deputy Manager, you will be responsible for supporting the Centre Manager in delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Support the Centre Manager in leading a high-performing team to deliver financial targets and service standards
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with the Centre Manager to drive business growth and expansion
  • Provide coaching and development opportunities to team members to enhance their skills and knowledge
  • Ensure the centre is a fun and safe environment for customers and team members
Requirements
  • Management experience in the leisure, hospitality, or retail industry
  • Passion for customer service and delivering exceptional experiences
  • Ability to drive business growth and expansion
  • Experience in coaching and developing large teams
  • Willingness to work nights and weekends
About Us

Hollywood Bowl Group is a leading provider of experiential family entertainment, with 72 centres across the UK and 12 centres in Canada. We are committed to creating a working environment that promotes equal opportunities and values diversity and inclusion.

We are proud to be ambitious market leaders in our industry, with a passion for bringing families and friends together for affordable fun and healthy competition. We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year.

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