Health Advocate

3 days ago

London, Greater London, United Kingdom The London Clinic Full time
Job Summary

We are seeking a highly skilled and experienced Health Advocate to join our team at The London Clinic. As a Health Advocate, you will play a critical role in supporting the Head of Client Relations in administering the Health Concierge and VIP patient pathways.

Key Responsibilities
  • Support the Head of Client Relations in administering the Health Concierge and VIP patient pathways.
  • Develop and maintain robust, credible, and professional relationships with patients/clients, consultants, and all stakeholders.
  • Provide superior personalized guest services to all Health Concierge and VIP patients.
  • Oversee the day-to-day administration, ensuring timescales and quality standards are met.
  • Responsible for data entry, ensuring CRM is updated, reviewed, and maintained daily relating to VIP and Health Concierge services.
  • Support the Head of Client Relations in providing daily/weekly KPI reporting and ensure tight financial process controls.
Requirements
  • Experience of five-star luxury/world-class customer service.
  • Excellent IT skills: competency using all MS Office products (Word, Excel, PowerPoint).
  • Critical-thinking – ability to look at all perspectives and get to the root of issues.
  • Able to work on own initiative, pro-active, and ability to cope in changing environments.
  • Tact and sensitivity when dealing with patients and visitors.
  • Calm under pressure.
  • An ability to work flexibly, including some unsocial hours, are integral to the role and maintaining appropriate links and access to the consultants.
About The London Clinic

The London Clinic is a leading private hospital with a reputation for excellence in patient care. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from underrepresented groups and are proud of our diverse workforce.

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