Client Support Specialist
1 week ago
We are seeking a highly skilled and professional individual to join our team as a Customer Service Assistant at Marmion. As a key member of our client-facing team, you will be responsible for providing exceptional customer experiences and ensuring that our clients receive outstanding service.
Key Responsibilities:
- Provide a warm and welcoming greeting to clients and visitors, setting the tone for a positive experience.
- Act as the primary point of contact for clients, responding to their inquiries and resolving any issues in a timely and professional manner.
- Utilize our bespoke system to process bookings and complete appointments, ensuring all regulations and procedures are followed.
- Liaise with internal teams to ensure a seamless customer journey.
- Perform administrative tasks with high attention to detail, maintaining accurate records and reports.
Requirements:
- Experience in a customer-facing environment, preferably in a commercial setting.
- Exceptional written and verbal communication skills, with the ability to connect with individuals from diverse backgrounds.
- Excellent organizational skills, with a high level of attention to detail and ability to work within deadlines.
- The ability to understand the needs of clients and the company, providing effective support and solutions.
- The ability to take ownership and demonstrate resilience in all aspects of your work.
- Proficiency in Microsoft Office applications, including Excel.
- A full, clean driving license and unrestricted right to work in the UK.
About Marmion:
Marmion is a leading Brand Experience Agency, offering tailored outsourced services to its diverse client base. We are committed to elevating our clients' brands through targeted research, strategic workshops, and the creation of digital and physical assets to develop unique customer experiences and drive business growth.
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