Customer Service Coordinator

4 months ago

Bruntingthorpe, United Kingdom The Caraires Consultancy Full time

**Monday to Friday 9.00 - 5.30 (40 hours per week)**
**Temp - Perm contract**
**£26,000 Per Year**

**Own transport essential due to the location**

Our client is an automotive specialist based near Lutterworth. They are currently looking for a customer account co-ordinator to join the team. For this role, you will be dealing with important clients and customers so must be able to deal with pressure and communicate at a high level.

This is a very busy, fast-paced office environment and similar experience is preferred along with advanced knowledge of Microsoft Excel including pivot tables, data validation, filters, and conditional formatting.

**Main purpose of the role**:
The account co-ordinator is responsible for carrying out a range of administrative tasks to support both customer and business objectives, aiding the retention of customer relationships, ensuring mutually agreed business objectives and service level agreements are achieved.

**Main duties**:

- To act as a conduit between the sales and /or operations teams.
- Produce vehicle updates and reports for centralised accounts.
- Co-ordinate and monitor movements of vehicles.
- Compile and distribute internal and external reports.
- Develop and maintain relationships with internal customers & colleagues
- Attend review meetings

**Skills Required**:

- Previous office experience
- Advanced Microsoft Excel - knowledge of pivot tables, filters, data validation etc
- Excellent communication and customer service skills
- Great interpersonal skills with the ability to build relationships
- Strong Microsoft Office
- Attention to detail
- Self-driven and self-motivated
- Ability to work on own initiative
- Ability to prioritise workload

Interested?
- Working through Caraires..._

(1) We pay the same hourly rate as your permanent equivalent from day one.

(2) We pay 3% employer contribution towards your pension.

(3) We pay annual leave as you accrue it from day one.

(4) We will ensure you receive regular contact from a Caraires consultant. Feel free to pop in or call at any time.

(5) Recommend a friend and you will receive a £25 retail voucher when they work a full week.

(6) Employee of the month: You could win a monthly prize if you’re nominated by your line manager.

(7) We will deliver seasonal gifts as a token of recognition for your hard work.

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The Caraires Consultancy operates with integrity by treating our clients, applicants and suppliers in a fair and honest manner - as we want to be treated.

Pay: £26,000.00 per year

**Benefits**:

- Casual dress
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Bruntingthorpe, Leicestershire: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: MR3458

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