Customer Claims Support Assistant

2 days ago


Bruntingthorpe, United Kingdom Igloo Full time

**Customer Claims Support Assistant**

**Shift Patterns: Monday - Friday**

**PAYE Rate: £10.10 p/h**

**Hours: 40 + Hours per week**

This role offers an excellent opportunity to work within a large UK company who have operations across the country.

**The Role**:

- Responsible for assessing, investigating, and resolving customer claims and complaints Booking in units at multiple locations
- Be the point of contact for internal and external customers and develop and maintain excellent relationships
- Present claim summaries to Heads of Service for authorisation
- Deliver proposed resolutions to customers
- Be prepared to review cases when customers pushback
- Complete master records tracking all claims and complaints
- Fulfil other associated duties as required by the Customer Support Team Leader

**What kind of person we are looking for?**:

- Experience within a customer facing role with the ability to investigate and resolve customer queries and complaints to a mutual satisfaction
- Must be competent in MS Office, Outlook, Word, and Excel Must have a keen eye for detail
- Strong time management and organisational skills with the ability to work under pressure to tight deadlines, prioritising workload

**What we can offer**:

- Weekly pay
- Free onsite car parking



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