Healthcare Operations Manager

10 hours ago


Washington, Sunderland, United Kingdom Spire Healthcare Ltd Full time
Job Title: Self-Pay Manager

We are seeking a highly motivated and experienced Self-Pay Manager to join our team at Spire Healthcare Ltd. As a key member of our operations team, you will be responsible for managing a team of administrators, driving operational performance, and ensuring high standards of customer service.

Key Responsibilities:
  • Manage a team of administrators to ensure efficient and effective delivery of self-pay services
  • Develop and implement operational strategies to improve performance and customer satisfaction
  • Ensure adherence to HR policies and procedures, including sickness, annual leave, and underperformance management
  • Conduct regular quality assessments and provide feedback to the team to drive continuous improvement
  • Plan and manage the workforce to meet business demands and ensure timely management of tasks
  • Process and analyze KPIs to identify areas for improvement and implement corrective actions
  • Provide data and insights to the Director of Shared Services, SMT, and HoDs to inform business decisions
Requirements:
  • Managerial or team leader experience in a healthcare or customer-facing environment
  • Excellent communication and interpersonal skills to build strong relationships with colleagues and stakeholders
  • Ability to analyze data and implement process improvements to drive business outcomes
  • Strong leadership skills to motivate and develop a team of administrators
  • Flexibility to work varied shifts, including occasional Saturdays
Benefits:
  • Competitive salary and comprehensive benefits package
  • 35 days annual leave inclusive of bank holidays
  • Employer and employee contributory pension with flexible retirement options
  • 'Spire for you' reward platform - discount and cashback for over 1000 retailers
  • Free Bupa wellness screening
  • Private medical insurance
  • Life assurance

We are proud of our heritage in private healthcare and our values as an organization:

  • Driving clinical excellence
  • Doing the right thing
  • Caring is our passion
  • Keeping it simple
  • Delivering on our promises
  • Succeeding and celebrating together

For further information about this role or to discuss your application, please contact Tim Lincoln-Shaw on [insert contact details].



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