Healthcare Operations Manager
10 hours ago
We are seeking a highly motivated and experienced Self-Pay Manager to join our team at Spire Healthcare Ltd. As a key member of our operations team, you will be responsible for managing a team of administrators, driving operational performance, and ensuring high standards of customer service.
Key Responsibilities:- Manage a team of administrators to ensure efficient and effective delivery of self-pay services
- Develop and implement operational strategies to improve performance and customer satisfaction
- Ensure adherence to HR policies and procedures, including sickness, annual leave, and underperformance management
- Conduct regular quality assessments and provide feedback to the team to drive continuous improvement
- Plan and manage the workforce to meet business demands and ensure timely management of tasks
- Process and analyze KPIs to identify areas for improvement and implement corrective actions
- Provide data and insights to the Director of Shared Services, SMT, and HoDs to inform business decisions
- Managerial or team leader experience in a healthcare or customer-facing environment
- Excellent communication and interpersonal skills to build strong relationships with colleagues and stakeholders
- Ability to analyze data and implement process improvements to drive business outcomes
- Strong leadership skills to motivate and develop a team of administrators
- Flexibility to work varied shifts, including occasional Saturdays
- Competitive salary and comprehensive benefits package
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- 'Spire for you' reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance
We are proud of our heritage in private healthcare and our values as an organization:
- Driving clinical excellence
- Doing the right thing
- Caring is our passion
- Keeping it simple
- Delivering on our promises
- Succeeding and celebrating together
For further information about this role or to discuss your application, please contact Tim Lincoln-Shaw on [insert contact details].
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Washington, Sunderland, United Kingdom Spire Healthcare Ltd Full timeJob DescriptionJob Title: Healthcare Operations ManagerJob Summary:We are seeking a highly skilled and experienced Healthcare Operations Manager to join our team at Spire Healthcare Ltd. As a key member of our management team, you will be responsible for leading a team of administrators and ensuring the smooth operation of our healthcare services.Key...
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Washington, Sunderland, United Kingdom Spire Healthcare Ltd Full time{"title": "Outpatient Appointments Team Leader", "description": "Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as an Outpatient Appointments Team Leader. As a key member of our team, you will be responsible for leading a team of administrators and driving operational performance.Key ResponsibilitiesLead a team...
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Washington, Sunderland, United Kingdom Spire Healthcare Ltd Full time{"title": "Outpatient Appointments Team Leader", "description": "Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as an Outpatient Appointments Team Leader. As a key member of our team, you will be responsible for leading a team of administrators and driving operational performance.Key ResponsibilitiesLead a team...
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