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Healthcare Operations Manager
2 months ago
We are seeking a highly motivated and experienced Self-Pay Manager to join our team at Spire Healthcare Ltd. As a key member of our operations team, you will be responsible for managing a team of administrators, driving operational performance, and ensuring high standards of customer service.
Key Responsibilities:- Manage a team of administrators, providing guidance and support to ensure the delivery of excellent customer service.
- Develop and implement operational strategies to improve efficiency and productivity.
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement changes as necessary.
- Ensure all team members receive regular feedback and coaching to support their development and growth.
- Collaborate with other departments to ensure seamless communication and coordination.
- Proven experience in a management or team lead role, preferably in a healthcare or customer-facing environment.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers.
- Strong analytical and problem-solving skills, with the ability to identify and implement process improvements.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Knowledge of healthcare operations and customer service principles, with a focus on delivering high-quality patient care.
- A competitive salary and comprehensive benefits package, including 35 days annual leave and employer-contributory pension.
- Opportunities for professional development and growth, with a focus on supporting your career aspirations.
- A dynamic and supportive work environment, with a strong emphasis on teamwork and collaboration.
- Access to a range of employee benefits, including private medical insurance and life assurance.
