Luxury Retail Customer Experience Specialist

7 days ago


Birmingham, Birmingham, United Kingdom Blu Digital Full time

Job Summary

We are seeking a highly skilled and experienced Customer Service Advisor to join our team at Blu Digital. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring 100% accuracy and compliance in all customer interactions.

Key Responsibilities

  • Provide expert product knowledge and support to customers via phone, email, and in-person interactions
  • Ensure seamless customer experiences by resolving issues efficiently and effectively
  • Manage customer data and systems with high accuracy and attention to detail
  • Collaborate with cross-functional teams to drive business growth and improve customer satisfaction
  • Stay up-to-date with industry trends and best practices in customer service and e-commerce

Requirements

  • Previous customer service experience in a fast-paced, dynamic environment
  • Proven track record of delivering exceptional customer experiences and driving business growth
  • Strong product knowledge and expertise in e-commerce and luxury retail
  • Excellent communication and interpersonal skills
  • Ability to work in a team environment and adapt to changing priorities

What We Offer

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A chance to work with a leading luxury retail company


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