Customer Experience Manager Retail Jewellery

7 days ago


Birmingham, Birmingham, United Kingdom Mandeville Recruitment Full time

Customer Service Manager Wanted for Prestigious Jewellery Retailer

Mandeville Recruitment is seeking a dynamic and passionate individual to join our team as the Customer Service Manager for a renowned and rapidly growing jewellery group.

This exciting new role embodies timeless elegance and exceptional craftsmanship, with a commitment to providing high-quality jewellery and unparalleled customer experiences.

You must have:

  1. Experience in jewellery retail, with a passion for the luxury retail market.
  2. Proficiency in customer service software and CRM systems.
  3. A proven track record in customer service leadership, preferably in the retail or luxury goods industry.
  4. Strong leadership, coaching, and team-building skills.

What we offer:

  1. A Monday-Friday working week.
  2. Private Health Insurance.
  3. 24/7 Employee Assistance Programme.
  4. An extra day off for your birthday.
  5. 25 days holiday, exclusive of bank holidays.


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