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Customer Experience Manager Retail Jewellery

2 months ago

Birmingham, Birmingham, United Kingdom Mandeville Recruitment Full time

Customer Service Manager Wanted for Prestigious Jewellery Retailer

Mandeville Recruitment is seeking a dynamic and passionate individual to join our team as the Customer Service Manager for a renowned and rapidly growing jewellery group.

This exciting new role embodies timeless elegance and exceptional craftsmanship, with a commitment to providing high-quality jewellery and unparalleled customer experiences.

You must have:

  1. Experience in jewellery retail, with a passion for the luxury retail market.
  2. Proficiency in customer service software and CRM systems.
  3. A proven track record in customer service leadership, preferably in the retail or luxury goods industry.
  4. Strong leadership, coaching, and team-building skills.

What we offer:

  1. A newly created role with opportunities for growth and development.
  2. A competitive salary and benefits package.
  3. A dynamic and supportive team environment.
  4. Professional development opportunities.

About the role:

This is a newly created role as our client continues on its rapid growth path. The successful candidate will play a pivotal role in delivering exceptional service to our valued customers.