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Luxury Retail Sales Specialist

3 months ago

Birmingham, Birmingham, United Kingdom Frasers Group Full time

Company Overview

Frasers Group is a renowned name in the luxury retail sector, built on a legacy of excellence and craftsmanship. Our heritage is rooted in the prestigious tailoring traditions that have defined the industry for centuries.

We are currently seeking a Sales Consultant to enhance our operations in a key retail location.

Role Overview

In this dynamic position, you will oversee one of our most prominent outlets, driving sales performance and key performance indicators through effective team leadership.

Your role will involve delivering an outstanding level of personalized service to our clientele, utilizing your extensive product knowledge to inspire and surpass customer expectations. A genuine enthusiasm for our offerings and a commitment to providing a world-class client experience are essential. You will mentor and elevate our team to achieve excellence, ensuring adherence to brand standards and completion of all operational responsibilities.

  • Deliver a premium shopping experience to all customers, showcasing exceptional product knowledge and expertise.
  • Confidently make recommendations to meet sales targets.
  • Drive and achieve both individual and team objectives, taking accountability for your sales results and KPIs.
  • Exhibit a passion for the industry and current trends.
  • Proactively enhance your product knowledge through available resources and training.
  • Engage with clients to foster customer loyalty.
  • Inform clients about new collections, products, and in-store events.
  • Plan and execute in-store events in collaboration with the store and brand teams.
  • Maintain high standards of visual merchandising.
  • Uphold exceptional personal grooming standards in line with company policies.
  • Assist with inventory counts and other operational tasks.
  • Promote the brand positively through effective product representation.
  • Lead by example to support and coach the sales team.
  • Collaborate with the store management team.
  • Build strong relationships with brand representatives.
  • Contribute as a team player to achieve store objectives.
  • Ensure compliance with all company policies and procedures.
  • Embody and champion the company culture and values.

Candidate Requirements

All candidates must demonstrate the ability to provide authentic and personalized customer service in a retail environment.

  • Experience in leading a team within a retail setting.
  • A background in luxury retail or tailoring is advantageous.
  • A positive and motivational approach, capable of driving team performance.
  • A collaborative team player, skilled in identifying and nurturing talent.
  • Excellent communication skills.
  • Resilient and resourceful in a fast-paced environment.

Additional Benefits

  • Competitive base salary.
  • Performance-based bonuses across a diverse range of products.
  • Monthly rewards and recognition programs.
  • Long service awards.
  • Access to a variety of development courses with national qualifications.
  • Generous holiday allowance.
  • Employee discounts on in-store uniforms.
  • Discounted gym memberships.
  • 20% discount across all Frasers Group brands.