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Luxury Retail Sales Specialist

3 months ago

Birmingham, Birmingham, United Kingdom Frasers Group Full time

Company Overview

Frasers Group is a renowned name in the luxury retail sector, stemming from a rich heritage of distinguished tailoring. Our legacy is built on excellence and quality, serving a prestigious clientele.

We are currently seeking a dedicated sales consultant to enhance our operations in a bustling retail environment.

Role Overview

In this dynamic position, you will oversee one of our flagship locations, focusing on driving sales performance and achieving key performance indicators through effective team leadership.

Your role will involve delivering an outstanding level of personalized service to our clientele, utilizing in-depth product knowledge to inspire and exceed customer expectations. A genuine enthusiasm for our offerings and a commitment to providing a world-class shopping experience are essential. You will mentor and elevate our team to achieve excellence, ensuring that brand standards are upheld and all operational responsibilities are fulfilled.

  • Deliver a premium sales experience to every customer, showcasing extensive product knowledge and expertise.
  • Confidently make recommendations to meet sales targets.
  • Drive individual and team goals, taking responsibility for your sales results and KPIs.
  • Exhibit a passion for the industry and current trends.
  • Proactively enhance your product knowledge through available resources and training.
  • Engage with clients to foster loyalty and repeat business.
  • Communicate with clients regarding new products and in-store events.
  • Organize and execute in-store events in collaboration with the management team.
  • Maintain high standards of visual merchandising.
  • Adhere to company grooming policies to present a polished image.
  • Assist with inventory management and other operational tasks.
  • Act as a Brand Ambassador, promoting the product and company image consistently.
  • Lead by example to inspire and coach the sales team.
  • Collaborate with the store management team.
  • Build strong relationships with brand representatives.
  • Contribute as a team player to achieve store objectives.
  • Ensure compliance with all operational policies and procedures.
  • Uphold our company culture and values.

Candidate Requirements

Applicants must demonstrate the ability to provide exceptional, personalized customer service. Availability to work retail hours, including evenings and weekends, in a fast-paced environment is necessary.

  • Proven experience in leading a retail team.
  • Background in luxury retail or tailoring is advantageous.
  • A positive and motivating attitude, capable of driving team performance.
  • A collaborative team player, skilled in identifying and nurturing talent.
  • Excellent communication skills.
  • Resilient and resourceful in problem-solving.

Additional Benefits

  • Competitive base salary.
  • Performance-based bonuses across a diverse range of products.
  • Monthly recognition and rewards programs.
  • Long service awards.
  • Access to a variety of development courses with national qualifications.
  • Generous holiday allowance.
  • Employee discounts on in-store purchases.
  • Discounted gym memberships.
  • Group-wide discounts across all Frasers Group brands.